Shipping
Arranging and anticipating delivery
Orders are dispatched by Fermob Delivery between 10:30am - 5:00pm, Monday - Friday only. The delivery charge will depend on the size, weight and value of the order.
On checkout you will be able to select your desired shipping option and wether you wish to have your furniture assembled.
Mainland UK is 5-7 working days
Click and Collect which can be collected within 24 hours of order.
Please ensure that there is someone at home to take delivery.
Europe & International shipping
At this stage we do not have the facility to ship to Europe, however customers could purchase the items via our website and arrange their own shipping through a carriage provider of their choice.
Customer Collection from showroom, 391 King street, Chiswick W6 9NJ (0208 8781994)
Collection from the Fermob showroom is free, showroom hours are Monday - Saturday 10:00am - 5:30pm. Please allow 24 hours for your order to be picked and packed ready for collection.
Arranging and anticipating delivery
Delivery charges are as stated on our website under the Shipping section. They are applicable within mainland England, Wales and Scotland. Delivery to Republic of Ireland, Isle of Man, Isle of Wight, Channel Islands, Scottish Isles and some outlying areas of the UK may be arranged subject to additional Delivery charges
Extra Delivery charges to remote or outlying areas within the UK mainland may arise, in which case we will agree the charges with you as soon as possible, where applicable. More information on extra charges will appear clearly on the individual Product pages.
Any times or dates stated on our website or confirmation emails regarding Delivery are estimates only. Fermob London will make all reasonable effort to deliver Products within the time specified, but does not accept liability for any failure to deliver within that time. Orders received on Saturdays, Sundays or public holidays and Orders received after 2pm on weekdays, will be processed the next working day. We do not deliver on Saturdays, Sundays or public holidays.
Whilst we agree to use all reasonable endeavours to ensure that Delivery is made around the Delivery time advertised, you will acknowledge that actual Delivery is often via third party suppliers and carriers and can therefore be beyond our control. Incorrect personal details may lead to problems or delays in Delivery, so before placing your Order, please ensure that you have included the full address details, including accurate postcode of the Delivery address and your daytime contact telephone number and e-mail address so we can notify you in the event of a Delivery problem.
Delivery will be deemed as successfully made once the Product has arrived at the address specified. No signature is required for proof of Delivery, except where carriers use this for their own confirmation. Products may be left at the Delivery address without the Recipient's permission except where third party suppliers require signed confirmation or the Recipient has expressly requested Products not be delivered in their absence. Products will be deemed your responsibility once they have been received by you, your agent or the intended Recipient. Any loss or damage to the Products shall then be at your own risk.
In case of Delivery to certain locations such as hospitals, airports, hotels, ships and other business premises, the signature of any person authorised to accept Delivery on behalf of the organisation shall be accepted as proof of Delivery. Should Delivery be refused at the Delivery address, and re-requested for another date, we may charge for the second Delivery, since we met our Delivery obligations with the initial Delivery attempt. It is the Recipients responsibility to sign for the correct number of packages as shown on the carrier's Delivery consignment note. Shortages must be noted on the consignment note where possible. You should notify us of the shortages within 10 days of Delivery. If boxes look damaged on Delivery we recommend the contents are inspected before accepting and signing the Delivery note.